Refund policy

The Free plan has no time limit and doesn’t need a card. You can create real dynamic QR codes, print them and test them with real scans before you spend anything.

If you start a paid plan and it isn’t right for you, ask for a refund within 14 days of your first payment and we will refund it in full. This applies to monthly and yearly plans. You don’t need to give a reason, though we would love to hear what we could do better.

When we refund under the guarantee:

• we cancel the subscription and the workspace moves to the Free plan straight away;
• your QR codes keep working, and nothing you created is deleted;
• features that aren’t part of the Free plan switch off, but their settings are kept in case you come back.

The guarantee covers the first paid subscription for each workspace and customer. It doesn’t apply again after re-subscribing.

Forgot to cancel before your yearly plan renewed? If you contact us within 14 days of the renewal date, we will refund the renewal in full and cancel the subscription.

After the first 14 days, monthly payments aren’t refunded, because you can cancel at any time before the next renewal. If you cancel, you keep your paid features until the end of the month you have paid for, and you won’t be charged again.

Workspace owners can cancel at any time from Billing in the dashboard. It takes a few clicks, and you don’t have to email anyone. Your paid features stay on until the end of the current billing period, then the workspace moves to the Free plan.

Codes you have already created keep working on the Free plan. If you have more codes than the Free plan allows, you just can’t create new ones until you are back under the limit.

• Upgrades take effect immediately. You pay only the difference for the rest of the current period.
• Downgrades also take effect immediately. Unused time on the higher plan is credited to your account and comes off your future invoices automatically. Credits aren’t paid out as cash, except as part of a refund under this policy.
• Switching between monthly and yearly billing works the same way.

If a renewal payment fails, we will email you and Stripe will retry. Your paid features stay on for 7 days while you update your card. After that the workspace moves to the Free plan until payment succeeds. Your codes keep working throughout, and you’re never charged a late fee.

If a significant outage or a bug on our side stops you from using a paid feature, tell us. Depending on what happened, we will refund or credit the affected period, even outside the windows above.

• after the 14-day windows described above, except where this policy or the law says otherwise;
• for workspaces suspended for serious breaches of our acceptable use rules, such as phishing or malware, unless the law requires a refund.

If there is a problem with a charge, please email us before disputing it with your bank. We can usually fix it within a day, and a dispute can freeze the account while the bank investigates.

This policy adds to your legal rights and doesn’t replace them. If you are a consumer in the UK or the EU, you have a legal right to cancel a new digital service within 14 days. Our money-back guarantee meets or goes beyond that right, and it gives you a full refund even if you have already used the service. Nothing in this policy limits rights you have under the consumer law of the country where you live.

Email support@spendjot.app from the address on the account, and tell us the name of the workspace. Replying to your payment receipt works too.

• We confirm refunds within 2 business days.
• Money goes back to the original payment method, including any tax you paid. Most banks show it within 5 to 10 business days.
• Refunds are made in the currency you paid in. We can’t cover changes in exchange rates or fees charged by your bank.